My Philosophy
Driven by the belief that experience matters, I help teams unlock user insights through human-centered research, service design, mapping, workshops, and training. My approach blends empathy, strategy, and creativity to deliver intuitive services and bold solutions. I energize teams with collaboration and innovation, creating memorable service experiences that go beyond boundaries.
Services
Experience Matters specializes in providing strategic support through project-based contracts tailored to meet your specific needs. I am dedicated to helping you achieve your goals with expert guidance and practical solutions.
Consulting
My consulting services offer the knowledge and fresh insights your requires to tackle challenges and capitalize on new opportunities. With over 10 years of agency and consultancy experience, I bring a wealth of expertise to help your business drive forward and achieve its objectives.
Discovery
I integrate a variety of discovery services including comprehensive research, journey mapping, and usability studies to reveal the genuine user needs and processes that require attention. By gaining a deeper understanding of your users, I'll help empower you to develop solutions that truly connect and provide impactful experiences.
Training + Facilitation
Unlock your team's potential with comprehensive training programs that combine design thinking methodologies for innovative problem-solving. Choose between virtual or in-person sessions to best suit your preferences and organizational needs. I have options for one hour, 3-day or week long training engagements.
Let's design smarter, together.
Menu:
Skills + Expertise
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Research
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Contextual Inquiry​
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Interviews
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Diary Studies
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Surveys
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Focus Groups
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Service Design
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Journey Mapping​​​
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​Persona Development​
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Facilitation + Workshopping
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Insights + Recommendations​
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Design Thinking
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Live and Virtual Training​
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Coaching
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Bootcamps
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